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Delivery & Returns

We promise to get your order shipped as fast as possible.

Delivery

All orders over £35 qualify for free shipping (second class).

All packages are sent by Royal Mail.

Standard Delivery (first class) - £4.99

Low Cost Delivery (second class) - £1.99

At the checkout our shipping calculator will determine the delivery cost using the weight and size dimensions of the items in your cart.

Returns

We can offer a full refund if you return the item within 14 days of purchase. If an item is faulty or not as described then we offer free return delivery (refund dependant on the weight of item, please use Royal Mail second class, proof of postage - we will only reimburse up to £1.99 for scarves, jewellery and make-up bags and up to £4.99 for all other items).

If you are returning an item for any other reason then you must post the item yourself or return it to one of our stores (use our store locator to find your nearest store).

We must be informed of any returns before they are sent, please contact us at returns@roomltd.co.uk where we will issue you with an authorised returns number.

In the interests of hygiene we do not offer refunds on pierced jewellery, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed. 

If you are returning pieces of artwork for any reason other than damage then please return within 7 days of receipt with your delivery invoice, at your own cost and we will gladly refund your payment. All art must be returned in perfect sale-able condition.

The original cost of the outbound postage will also be refunded, if applicable. 

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